Ticketing

With Canopsis ticketing module, you can now create, update and delete tickets while optimizing interaction with third-party tools such as ServiceNow, iTop and Easy Vista.

Ticket creation can be done manually (by the user) or by creating an automated scenario.

More generally, Canopsis can also interface with any API-enabled tool.

This module allows you to take various actions:

• Defining ticket declaration rules across multiple ticketing tools
• Processing API feedback from these tools
• Declaration of one ticket per selected alarm
• Declaration of a single ticket from several alarms
• View history of tickets declared for an alarm

For more information on the ticketing module and all the other features, visit the Canopsis documentation.

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