Fonctionnalité Canopsis Roadmap SLA Service Level Agreement

With the SLA / Service Level Agreements feature, define and monitor compliance with contractual commitments with users!

Progression
40%

Canopsis ‘s SLA / Service Level Agreement module provides a set of indicators that can be used to draw conclusions about compliance with contractual commitments with users.

Several service contract indicators:

  • Counters
    • Alarms created
    • Resolved alarms
    • Cancelled alarms
    • Acknowledged alarms
    • Current alarms during the period
    • Current alarms
    • Acknowledged alarms currently in progress
    • Current unacknowledged alarms

  • Rates
    • SLA-compliant ack rate
    • SLA-compliant resolution rate

  • Time
    • Time in a state proportion
    • Time spent in a state
    • Mean time between failures (MTBF)

For more information on alarms, alarm resolution and SLA functionality, please refer to the documentation.

Audience

  • Application managers

Added value

  • Decision support
  • Valuation