Services
Canopsis publisher support
Open Source hypervision experts at your service
Support
Support
Take advantage of our publisher support to ensure maximum availability of your platform:
- Reactive response to incidents
- Local teams
- Annual contract associated with each subscription
Maintenance
Maintenance
Stay at the cutting edge of Open Source hypervision with the latest Canopsis developments:
- Two major releases per year
- Delivery of security patches and fixes
- Upgrade support (extra)
Report
Report
Benefit from a dedicated support portal for:
- Reporting incidents and requests
- Accessing case tracking and history
- Visualizing your contract (validity, statement of account...)
Resolution
Resolution
Count on us to meet all your expectations via:
- Remote control
- Visio / telephone
- Portal / mail
Offers
Offers
Find the right support package for your needs:
- Unlimited security: business hours (7/5) or total coverage (24/7)
- With a predefined number of tickets for a controlled budget: 10 tickets (HO-10) or 20 tickets (HO-20)
Canopsis, the sense of service
All about Canopsis services
- Validation of the adequacy Canopsis – Project
- Setting up a model (POC or POV)
- Support and assistance during product testing
- Audit and formalization of your needs
- Technical architecture design
- Definition of functional aspects
- Deployment and configuration of Canopsis
- Installation of additional tools
- Documentation and skills transfer
- Realization of specific functionalities
- Creation and customization of connectors
- Adapting to customer environments
- Analysis of your expectations and constraints
- Proposal of a catalog or personalized offer
- Implementation of the defined educational plan
Some achievements
Canopsis services at the heart of our client approach
Canopsis consulting at a telecom group
- Definition and proposal of different architecture scenarios: HA, cascading, DRP / BCP
- Brainstorming on the platform means of authentication
- Forecast of the platform evolution in the context of an increase in the monitoring perimeter
Canopsis integration within a heath insurance actor
- Deployment and configuration of Canopsis
- Connector implementation on the existing monitoring tools
- Connection to a CMDB / Ticketing tool
Additional developments for a major player in the recruitment market
- Creation of new features around service weather and automatic remediation
- Development and adaptation of existing connectors
Support and maintenance for a Parisian public transport company
- TPAM 1: Canopsis technical support for the administration teams
- TPAM 2 : Solution evolution contract
Creation of a two-day training event for a postal service operator
- Development of a new training course offering an overview of Open Source monitoring solutions and their integration in Canopsis ecosystem
- Complete event organization (hotel, catering, tourist and teambuilding activities...) and on-site coordination
They already use Canopsis
